1. Why buy from mrgunii.com ?
We provide a One Stop Home Products for our customers. By shopping online at www.mrgunii.com, you can view a myriad of furniture products showcased through the site anywhere or anytime. Surf at your own pace and, what’s more, we even pass on our savings on overheads to you in the form of lower prices.
2. How does the purchasing work?
Just simply clicking on your desired item, stating your preferred size or color and selecting the “Add to Cart” option. Once you’re done filling up your virtual shopping cart, follow the step-by-step instructions on your screen.
You can choose to have purchased products delivered to your doorstep, or to collect it from our warehouse yourself. Once the transactions is approved, the operation will proceed with the arrangement. Deliveries are usually arranged within 3 – 6 working days, depending on the availability of stock in our warehouse.
For most products, you can select between two types of payment offered:
1. Cash on Delivery
2. Payment Online with your credit card.
Our backend system will evaluate your shopping selection and recommend you your payment options based on the items in your cart.
3. Can I choose to pay by bank transfer?
For bank transfer, you may have to contact the Mrgunii’s operation for request of bank transfer If you would like to pay via bank transfer. You may also write to us by leaving a note stating your intention to do so in the “Remarks” column upon check out. We’ll email you our bank account details for you to make the transfer. For I-Banking, please email us the last 4 digits of your order invoice number as well as your I-Banking nick for verification after making payment. If you used an ATM to, please email us the receipt number together with the date & time of transfer.
4. How can I make my purchase with confidence if I don’t get to experience the actual product before buying it?
We only sell items that we’ve carefully selected for their aesthetics and value for money. In other words, each product on mrgunii.com is something that we as home-proud people would buy for our own homes as well.
Most of our products come with at least a 6-month warranty on manufacturing defects (excluding effects of misuse or wear and tear). Some of our mattresses even have a 15-year warranty period.
If that isn’t enough for you, check out the attached customer reviews and ratings, written by people who’ve bought the product in question.
5. Do you sell used, reconditioned or refurbished furniture?
No. We used to sell but not anymore.
6. How much is the delivery fees?
There will be a charge of $20 for purchases below the amount of $150. There are no installation charges, unless otherwise stated.
Any deliveries requested after 6pm during standard delivery days will be subject to a S$40 delivery surcharge. Staircase Delivery* charges apply where necessary.
*For more details, kindly refer to mrgunii.com Terms & Conditions
7. Can I exchange my mattress if I only realize that I don’t find it suitable after purchase?
Each mattress can be exchanged for another model of the same price or more within 7 days of delivery, provided that the product is still in a resalable condition with the original wrapping, warranty and accessories completely intact. In the case of a swap to a more expensive model, you’ll need to top up the difference in value between your original order and the new one.
A restocking fee of S$30 is applicable for each exchange.
We may refuse to do the exchange if the mattress is in an unacceptable condition (refer to previous paragraph for description). Once delivered and accepted, there will be no refunds.
Please refer to our Terms & Conditions for more on our exchange policy.
8. Can I exchange the furniture I don’t really like after accepting the goods?
Yes. Exchange is subject to our Terms & Conditions.
9. I have an old mattress to get rid of. Can mrgunii.com dispose of it for me?
No, we do not provide disposal services of your old mattress. Please contact your town council for assistance in disposal service.
10. Can I change the item and delivery date after I place my online order?
Yes. Please notify us on any changes or cancellations at least 48 hrs prior to the original delivery timeslot by emailing [email protected] for immediate assistance, please call 63966616 during our office hours. We’ll try our utmost to deliver the changes, but there might be delays depending on the availability of your new choice in our stock or slots in our delivery schedule.
11. How long do I have to wait for my items to be delivered after I make the order?
Delivery is usually within 6 – 15 working days, unless otherwise stated. You will be able to select your preferred delivery date and time frame when the order is placed online. You will receive an order acknowledgment via email.
12. Is the delivery time I had chosen during ordering confirmed?
The delivery time frame that you have selected online is tentative. We ask for your preferred delivery day so we can to try to arrange and the plan the route to have the goods delivered at your convenience as a service. You will be informed of the estimated delivery time frame, one day prior to the delivery date, if we are unable to fulfill the preferred time frame. If you do not receive any call from us, it means the delivery is arranged to be delivered between the preferred time frame.
There will be no deliveries scheduled between 6pm onwards. This timeslot is set aside for vehicle loading at the mrgunii.com warehouse.
13. My order originally contained a combination of items which qualified for Free Delivery. If I reject an item which voids the Free Delivery combination on the spot, do I have to pay for delivery?
Yes, relevant delivery charges will apply.
14. I saw a mattress in another store but I can’t find it on your website. Can you get that mattress for me?
We are selling or retailing based on the stocks or products our suppliers / distributor has given to us. It may be able for us to find for your preferred mattress based on the models, but we may not be able to provide other mattress brand which we are not taking.
Please take note of the brand and name of the mattress, contact us and we’ll help you find out if we’re carrying the same model of mattress that you saw.
15. Can I customize my mattresses and beds with you?
Yes of course! Please contact us with your desired dimensions, specifications or even budgets to get a quote. Our team will not hesitate to help you and we will give you a satisfatory pricing and measurements.
16. How will I know if my current mattress would fit in your bed frames?
Our bed frames are manufactured to accommodate all standard-sized mattresses.
Here is our general mattress guideline:
King: 190cm x 183cm
Queen: 190cm x 152cm
Super Single: 190cm x 107cm
Single: 190cm x 91cm
17. What if the furniture doesn’t fit well in my home after I’ve bought it?
Our customer service officers will be more than glad to assist you with the product dimensions and provide as much details as possible for you to make an informed decision. Otherwise, you can also refer to the various dimensions as specified on each product description before making your purchase. Discuss with our customer service team before you get a satisfied purchase.
18. What is Memory Foam?
Memory foam, also known as visco elastic foam, was originally developed by the National Aeronautics and Space Administration (NASA) to absorb the G-force during space shuttle takeoff. Its unique quality of bouncing back into its original shape has made it an immensely popular material in mattress making.
The visco-elastic memory foam is also heat-sensitive. In layman terms, that means that it hardens temporarily when in contact with your body due to your body heat, to create a support in the firm shell that forms. This unique material also distributes your weight even over the surface area of your body to relieve common pressure points. Memory foam mattresses are also highly recommended for those who suffer from scoliosis and arthritis.
19. What is Latex Foam Mattress?
Latex rubber is a milky liquid that’s tapped from the trunks of rubber trees in Thailand, Indonesia and Malaysia. Latex foam mattresses conform perfectly to your body contours for superb comfort and proper orthopedic support that maintains spinal alignment.
Latex is inherently hypo-allergenic and its anti-microbial properties reduce the growth of common bacteria and mildew, making it particularly beneficial for those suffering from asthma or various allergies.
In recent years, synthetic latex, a material that mimics some of the best qualities of latex, has emerged as a cheaper option. Some manufacturers have also begun to mix synthetic latex with natural latex to cut costs.
20. Difference between Memory Foam and Latex?
Memory foam is a man-made polymer developed from polyurethane while latex is a natural substance. Apart from memory foam being slightly denser than latex, it also tends to leave a slightly longer impression due to its heat-sensitivity.
21. What are Pocketed Springs?
Individual springs are wrapped in a fabric encasement to create pocket springs. Each coil works independently providing a moderately even conforming to your body contours. This individually pocketed springs also means that partner disturbance is reduced to an almost absolute zero in some of the better mattresses and is perfect for those who find themselves kept awake at night by the tossing and turning for their partners.
22. What are Bonnell Springs?
Bonnell springs, or open coil units, are spring units which are connected together. This is about the most conventional mattress spring system that’s in the market today. Many large mattress manufacturers favor the open coil unit for its low production costs and tension variety. Bonnell springs mattresses generally feel harder compared to pocketed spring mattresses and tend to result in partner disturbance as they’re connected together.
23. What happens when I choose to collect my purchase myself?
The products you check out online may not be immediately available for collection. Kindly give our staff some time to process the order, and order it from the supplier/manufacturer if we do not have it in stock. Our customer service staff will call you to notify you when your product is available for self-collection.
24. I have bought an electric appliance product, can I still exchange it to another product or refund as I don’t think I really need it?
Item can be returned, exchanged, refunded, within 7 days of purchase, provided item is unused, undamaged, in original condition with full packaging and warranty intact. Kindly give us a call so that we can ensure stock is available for exchange. Items that are used and not in original packaging will not be qualified for return, exchange, refund. mrgunii.com reserves the right to reject any return, exchange, refund deemed unfit or unreasonable.
25. I bought an electrical appliance which broke down within a year, is there any warranty?
Warranty is covered directly by the respective manufacturer. Kindly read and follow the instructions carefully on the warranty card packed together with the product for warranty to be effective. Warranty period usually ranges between 6 months to 1 year. Kindly refer to the individual product descriptions for warranty period.
26. Can I choose not to come down personally to exchange my electrical appliance purchases and opt for alternative means of exchange?
Yes, we will be able to arrange transportation for your exchange at a fee of S$30.
27. What happens if the furniture cannot fit into the lift on the day of delivery?
If such unfortunate incident happens, we will access if the furniture can be carried up via stairs in a non hazardous manner. If the process is deemed hazardous, e.g proned to damage on narrow stairway or obstructing passage, mrgunii.com reserves the right not to proceed with the delivery and refund you the payment if you have made any. Should the delivery is deemed safe to be carried via stairs; there is no charge for first 3 storeys. Subsequent storey will be charged at $5 per store. mrgunii.com also reserves the right to rearrange an alternative delivery date should the timing do not allow as there might be other pending deliveries on schedule for that day.